FAQs
Bobbi Brown VIP for El Corte Inglés is a loyalty program that rewards customers for purchasing Bobbi Brown products. The program is based on levels, which are determined by the number of points a member has obtained in a single year from the registration date on eligible purchases and qualified activities. There are 3 levels, with their associated benefits:
Level 1, GLOW 1 – 149 points
Level 2, EXTRA 150 – 299 points
Level 3, LUXE 300+ points
The higher the level, the greater the benefits.
As a member, you earn points that determine your benefits based on points, as well as the benefits for the level.
Point benefits: At different levels of points, you can exchange your points for rewards and prizes that you can use when purchasing Bobbi Brown at any El Corte Inglés store. These rewards are based on the total number of points you have accrued in a single year, as detailed below. You can redeem your points for one reward per purchase. You must redeem your points before your anniversary date, or the rewards available will expire. On your anniversary date, your points are reset to 0 and you start to accrue new points and to earn new rewards.
Level benefits: Certain benefits are based on the level obtained and you can choose these benefits while you remain at the level, regardless of the number of points you have at the time. Level benefits can only be redeemed at El Corte Inglés. On your anniversary date, even if your points have been reset to zero, your initial level for the year is determined by the total number of points earned in the previous year.
Level 1, GLOW 1 – 149 points
Welcome gift
1 sample with every order you place
Back to Bobbi Brown members Bobbi Brown VIP
Brand events
1 Free 30-minute makeup session
Bobbi Brown products by accruing points
Level 2, EXTRA 150 – 299 points
Welcome gift
2 samples with every order you place
Back to Bobbi Brown members Bobbi Brown VIP
Brand events
2 free 30-minute makeup sessions
Bobbi Brown products by accruing points
Level 3, LUXE 300+ points
Welcome gift
3 samples with every order you place
Back to Bobbi Brown members Bobbi Brown VIP
Brand events
2 free 60-minute makeup sessions
Bobbi Brown products by accruing points
Bobbi Brown VIP members earn 1 point for every euro spent (recommended retail price) on eligible purchases, exclusively at Bobbi Brown counters at El Corte Inglés (elcorteingles.es excluded).
Points are valid for one year after your Bobbi Brown VIP anniversary date. Every year on your anniversary date, your points expire and are reset to 0, and you start to earn points again to redeem them for new gifts.
On your anniversary date, even if your points have been reset to zero, your initial level for the year is determined by the total number of points earned in the previous year.
Your anniversary date represents the day on which you registered for the Bobbi Brown VIP program, which is a 12-month cycle. For example, if you sign up for Bobbi Brown VIP on November 15, 2020, your anniversary date will be November 15, 2020 and every November 15 for every following year.
Your anniversary date is shown on your Bobbi Brown VIP account.
During your first year as a Bobbi Brown VIP member, your level is determined by the number of points you have accrued during this first year. After the one-year period since your anniversary date has ended, your points are reset to zero and you can start obtaining benefits from points again. Although your points decrease when you redeem them for point benefits and the points are reset to zero every year on your anniversary date, your initial level for the year is determined by the points you have accrued during the previous membership year, meaning you can enjoy the benefits of this level, regardless of the number of points you have.
Any product you return or any order you cancel will lead to the points earned for this purchase being cancelled. If you increased a level with the purchase, the level will also be changed to reflect this.
If we consider that an order was done via fraudulent actions or any other type that violate the Bobbi Brown VIPTerms and Conditions, these points and the level, as applicable, will also be reverted.
You can exchange your points (after they become redeemable) by selecting a product from our Gift Catalog. When your gift is available (in approximately 15 days), your Bobbi Brown makeup artist will contact you and let you know you can go by El Corte Inglés to pick it up.
You can collect your birthday present at the Bobbi Brown counter in any El Corte Inglés by showing the email or text message you receive, if you entered your birthday on your account profile. The promotion to receive a free birthday gift is valid for one month. So, if your birthday is on June 20, 2020, the promotion is valid until July 20, 2020.
Level benefits remain valid while you are at a specific level. If you drop levels, your benefits will change accordingly.
After the one-year period from your anniversary date has ended, your points are reset to zero and you can start earning points again. Although your points are reset every year on your anniversary date, your level is determined by the number of points you earned during the previous year of membership, regardless of the number of points you have redeemed. Your specific level is maintained during the year when you obtained this level, and during the following entire year. After this period, you will have to obtain enough points to remain at this level every year. For example, if you move up to Level 2, Glam, during your first year, you keep Glam level during your second year in the program. However, if you obtain fewer than 300 points on eligible purchases during the second year, you will drop to Level 1, Fan, at the start of the third year.
If your membership ends or lapses, the points and benefits in your account will be automatically cancelled.
If you want to leave our Bobbi Brown VIP program, you can cancel your membership in several ways:
- Request cancellation by using the form in the "Contact Us" section on the main menu of the "Bobbi Brown VIP" app or on the website www.bobbibrownvip.es
- Contact our Customer Service by calling 910212462 or sending an email to atencionalcliente@bobbibrown.es
If you want to leave our Bobbi Brown VIP program, you can cancel your membership in several ways:
- Submitting the form on the "Contact Us" section on the main menu of the "Bobbi Brown VIP" app or on the website www.bobbibrownvip.es
- Contacting our Customer Service by calling 910212462 or sending an email to atencionalcliente@bobbibrown.es
Estée Lauder, S.A.
Polígono Industrial Las Mercedes, calle Nanclares de Oca, número 3, 28022,
Madrid, España
Tax Identification Number A08272858
Teléfono: 910212461 in Spain
Correo electrónico: atencionalcliente@lamer.es